Alana has been employed as a cashier at the local


Alana has been employed as a cashier at the local grocery store for two years, is always on time, and has excellent customer service skills. An assistant store manager position will be available soon and Alana’s manager is considering her for the position. She will be the only internal candidate considered. To prepare for the selection process, Alana’s manager has asked her to prepare a report that provides ideas for how the store could be improved and remain competitive with other grocery stores. Describe how Alana might create the report by using the information literacy skills of:

  • Recognizing when information is needed
  • Locating, evaluating, and effectively using the needed information

What specific skills will she need to do these things well? Could you successfully complete this report if you were Alana? What challenges would you have?


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