BIS 261 DeVry Week 4 Quiz Latest
BIS 261 DeVry Week 4 Quiz Latest
1. Question : (TCO 1) Someone who uses knowledge of group processes to formulate and deliver the needed structure for effective meeting interactions is by definition:
- a fabricator.
- a motivator.
- a factotum.
- a facilitator.
Question 2. Question : (TCO 1) Roles for meeting participants other than facilitation include:
- scribing, recording, and timekeeping.
- scorekeeping, refereeing, and judging.
- moderating, voting, and abstaining.
- talking, listening, and thinking.
Question 3. Question : (TCO 1) A common aspect of both groups and teams is that:
- members of both groups and teams are equally committed to a common goal.
- groups and teams are equally cohesive.
- both groups and teams need to meet to be effective.
- members of both groups and teams are equally accountable to each other.
Question 4. Question : (TCO 1) A well-facilitated team meeting is generally:
- less efficient and less effective.
- more efficient and more effective.
- more efficient and less effective.
- less efficient and more effective.
Question 5. Question : (TCO 1) The content of a meeting refers to:
- the methods and tools used to help people interact with each other.
- how decisions are made at the meeting.
- the topics or subjects under discussion at the meeting.
- methods to ensure that everyone at a meeting has an equal voice.
Question 6. Question : (TCO 1) The document that defines why a team exists and what its overall goals are, is the _____.
- ground rules
Question 7. Question : (TCO 1) The agenda defines:
- why the team exists and its overall goals.
- appropriate ways to interact with each other during a meeting.
- who are the group members and who is the sponsor.
- what will be done at a particular meeting.
Question 8. Question : (TCO 1) At the beginning of a meeting, the facilitator should:
- immediately open the discussion on the first agenda item.
- ask participants to read a printed copy of the ground rules during a break.
- review the meeting agenda and ground rules with the participants.
- ask all participants to contribute suggestions for the agenda.
Question 9. Question : (TCO 1) A process intervention is:
- an interruption by the facilitator of the meeting process and conversation.
- a planning session held prior to the start of a meeting.
- a workshop to teach team members a new interaction technique.
- a change to the meeting agenda to remove a controversial topic.
Question 10. Question : (TCO 1) If many members of the group are having “sidebar” conversations during someone else’s presentation, the recommended intervention is to:
- insist that all members holding sidebar conversations leave the meeting.
- issue a friendly reminder to the group to please hold one conversation at a time.
- suggest that the group consider taking a break.
- make a direct request to each member to hold their comments until the presenter has finished.
1. Question : (TCO 1) A facilitator should suggest using the “parking lot” or “parking the issue” when:
- a group member has personally attacked another individual member.
- a group member has personally attacked the entire group.
- team members are late returning from breaks.
- discussions of side issues are interfering with covering the main agenda items.
Question 2. Question : (TCO 1) In the rare instance that a group member cannot “let go” of a personal favorite “war story” or recurring complaint, even after repeated interventions, the facilitator should:
- eject the member from the meeting.
- notify the member’s manager.
- accept the inevitable and allow the member to finish the story or complaint.
- speak to the member privately at a break, asking for his or help to keep the session moving.
Question 3. Question : (TCO 1) A facilitator should, as a last resort, invite a group member to bow out of a meeting when:
- the member is repeatedly late returning from breaks.
- the member repeatedly starts side conversations while others are presenting.
- the member insists on recounting a favorite “war story” that everyone has heard before.
- the member repeatedly launches personal attacks against others.
Question 4. Question : (TCO 1) When team members are repeatedly late returning from breaks despite a light reminder, the facilitator should:
- stop allowing the group to take any breaks.
- facilitate a group discussion of why this is occurring and what to do about it.
- lock the door to prevent anyone who returns late from rejoining the meeting.
- adjust the scheduled end time of the meeting to compensate for the delays.
Question 5. Question : (TCO 1) When selecting a tool for keeping a running memory, facilitators should:
- use computer-based tools whenever they are available.
- choose simple tools like flip charts instead of complex computer-based tools.
- choose the tool that works best for the facilitator, the group, and the environment.
- consistently use the same tool for every group in order to gain experience with it.
Question 6. Question : (TCO 1) An advantage of appointing an individual other than the facilitator to act as a scribe or recorder is that:
- it gives the facilitator more control over what is recorded.
- it frees the facilitator to focus on group dynamics and other aspects of facilitation.
- no special skills are required to be a scribe or recorder.
- making an argumentative person the scribe can keep them from distracting others during the meeting.
Question 7. Question : (TCO 1) When writing down the current issue for group discussion on a flip chart or whiteboard, the facilitator should:
- word the issue himself or herself.
- allow the person appointed as scribe to word the issue.
- select one person from the group at random to word the issue.
- let the group choose and word the issue.
Question 8. Question : (TCO 1) When someone in a meeting says, “We ought to do X”, the facilitator should:
- accept responsibility for doing X himself or herself.
- find out who will take responsibility for X and record it as an action item.
- record the idea and assign responsibility for it later.
- ask the person offering the suggestion to bring it up again at the end of the meeting.
Question 9. Question : (TCO 1) To obtain feedback from group members, a facilitator should:
- invite members to e-mail the facilitator if they have any suggestions.
- telephone each member after the meeting and ask for personal feedback.
- ask participants to fill out a meeting evaluation form anonymously.
- ask participants to fill out a meeting evaluation form and sign their names.
Question 10. Question : (TCO 1) Attributes of an effective facilitator include:
- passive listening.