BIS 261 DeVry Week 4 Quiz Latest


BIS 261 DeVry Week 4 Quiz Latest

1. Question : (TCO 1) Someone who uses knowledge of group processes to formulate and deliver the needed structure for effective meeting interactions is by definition:

  • a fabricator.
  • a motivator.
  • a factotum.
  • a facilitator.

Question 2. Question : (TCO 1) Roles for meeting participants other than facilitation include:

  • scribing, recording, and timekeeping.
  • scorekeeping, refereeing, and judging.
  • moderating, voting, and abstaining.
  • talking, listening, and thinking.

Question 3. Question : (TCO 1) A common aspect of both groups and teams is that:

  • members of both groups and teams are equally committed to a common goal.
  • groups and teams are equally cohesive.
  • both groups and teams need to meet to be effective.
  • members of both groups and teams are equally accountable to each other.

Question 4. Question : (TCO 1) A well-facilitated team meeting is generally:

  • less efficient and less effective.
  • more efficient and more effective.
  • more efficient and less effective.
  • less efficient and more effective.

Question 5. Question : (TCO 1) The content of a meeting refers to:

  • the methods and tools used to help people interact with each other.
  • how decisions are made at the meeting.
  • the topics or subjects under discussion at the meeting.
  • methods to ensure that everyone at a meeting has an equal voice.

Question 6. Question : (TCO 1) The document that defines why a team exists and what its overall goals are, is the _____.

  • charter
  • agenda
  • ground rules
  • minutes

Question 7. Question : (TCO 1) The agenda defines:

  • why the team exists and its overall goals.
  • appropriate ways to interact with each other during a meeting.
  • who are the group members and who is the sponsor.
  • what will be done at a particular meeting.

Question 8. Question : (TCO 1) At the beginning of a meeting, the facilitator should:

  • immediately open the discussion on the first agenda item.
  • ask participants to read a printed copy of the ground rules during a break.
  • review the meeting agenda and ground rules with the participants.
  • ask all participants to contribute suggestions for the agenda.

Question 9. Question : (TCO 1) A process intervention is:

  • an interruption by the facilitator of the meeting process and conversation.
  • a planning session held prior to the start of a meeting.
  • a workshop to teach team members a new interaction technique.
  • a change to the meeting agenda to remove a controversial topic.

Question 10. Question : (TCO 1) If many members of the group are having “sidebar” conversations during someone else’s presentation, the recommended intervention is to:

  • insist that all members holding sidebar conversations leave the meeting.
  • issue a friendly reminder to the group to please hold one conversation at a time.
  • suggest that the group consider taking a break.
  • make a direct request to each member to hold their comments until the presenter has finished.


1. Question : (TCO 1) A facilitator should suggest using the “parking lot” or “parking the issue” when:

  • a group member has personally attacked another individual member.
  • a group member has personally attacked the entire group.
  • team members are late returning from breaks.
  • discussions of side issues are interfering with covering the main agenda items.

Question 2. Question : (TCO 1) In the rare instance that a group member cannot “let go” of a personal favorite “war story” or recurring complaint, even after repeated interventions, the facilitator should:

  • eject the member from the meeting.
  • notify the member’s manager.
  • accept the inevitable and allow the member to finish the story or complaint.
  • speak to the member privately at a break, asking for his or help to keep the session moving.

Question 3. Question : (TCO 1) A facilitator should, as a last resort, invite a group member to bow out of a meeting when:

  • the member is repeatedly late returning from breaks.
  • the member repeatedly starts side conversations while others are presenting.
  • the member insists on recounting a favorite “war story” that everyone has heard before.
  • the member repeatedly launches personal attacks against others.

Question 4. Question : (TCO 1) When team members are repeatedly late returning from breaks despite a light reminder, the facilitator should:

  • stop allowing the group to take any breaks.
  • facilitate a group discussion of why this is occurring and what to do about it.
  • lock the door to prevent anyone who returns late from rejoining the meeting.
  • adjust the scheduled end time of the meeting to compensate for the delays.

Question 5. Question : (TCO 1) When selecting a tool for keeping a running memory, facilitators should:

  • use computer-based tools whenever they are available.
  • choose simple tools like flip charts instead of complex computer-based tools.
  • choose the tool that works best for the facilitator, the group, and the environment.
  • consistently use the same tool for every group in order to gain experience with it.

Question 6. Question : (TCO 1) An advantage of appointing an individual other than the facilitator to act as a scribe or recorder is that:

  • it gives the facilitator more control over what is recorded.
  • it frees the facilitator to focus on group dynamics and other aspects of facilitation.
  • no special skills are required to be a scribe or recorder.
  • making an argumentative person the scribe can keep them from distracting others during the meeting.

Question 7. Question : (TCO 1) When writing down the current issue for group discussion on a flip chart or whiteboard, the facilitator should:

  • word the issue himself or herself.
  • allow the person appointed as scribe to word the issue.
  • select one person from the group at random to word the issue.
  • let the group choose and word the issue.

Question 8. Question : (TCO 1) When someone in a meeting says, “We ought to do X”, the facilitator should:

  • accept responsibility for doing X himself or herself.
  • find out who will take responsibility for X and record it as an action item.
  • record the idea and assign responsibility for it later.
  • ask the person offering the suggestion to bring it up again at the end of the meeting.

Question 9. Question : (TCO 1) To obtain feedback from group members, a facilitator should:

  • invite members to e-mail the facilitator if they have any suggestions.
  • telephone each member after the meeting and ask for personal feedback.
  • ask participants to fill out a meeting evaluation form anonymously.
  • ask participants to fill out a meeting evaluation form and sign their names.

Question 10. Question : (TCO 1) Attributes of an effective facilitator include:

  • openness.
  • inconsistency.
  • passive listening.
  • rigidity.

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